As a general rule, an agreement may include a provision that gives the customer the right to terminate the contract in the event of the supplier`s insolvency and may include a separate provision requiring the provider to assist in the transfer of services to a third party or to the customer in the event of the expiry or termination of the contract. However, once the supplier has filed for bankruptcy, the supplier`s ability to support the customer is limited. 3.2.2 Restrictions on Use. The Agreement only gives the Customer certain rights of use and access to the Product and AVEVA and its licensors reserve all other rights. The customer does not acquire any express or implied rights that are not expressly granted in the contract. If applicable law does not grant the customer other rights despite this restriction, the customer may only use the product as expressly permitted in the contract. In doing so, the customer undertakes to comply with all technical restrictions of the product that allow the customer to use the product only in a certain way. Ensuring customer ownership of data, managing the provider`s use of that data, and ensuring the security and confidentiality of customer data are very important in a cloud computing agreement. The provider must provide details of its competencies and policies and procedures relating to the service level of the response time and agree to the appropriate terms. The response time service level defines the maximum latencies and response times for a customer to use the services. .